Frequently Asked Questions

Question: CAN I BUY A GICLEE CANVAS WITHOUT STRETCHING OR FRAME (ROLLED)?

Yes you can !  We can ship your giclee on canvas rolled inside a mailing tube. The canvas is ready to be gallery-wrap stretched or mounted on board & framed.
It is already coated (water-safe & Uv protect). It doesn't need glass or other protection.  
It is a lot more economical for overseas shipping. 
SPECIAL INSTRUCTIONS FOR ORDERING ROLLED CANVAS:
We are updating the site to set up the "rolled" option on all canvas sizes. If the option is not set-up yet for the design & size you desire, you can order the stretched option.
     A- Choose the design.
     B- On the detail page of the product you have chosen:
          1- select the size. (16x20, 20x28, etc… indicate the FINISHED product size) 
          2- select stretched if the "rolled" option is not yet available.  

IMPORTANT:     For US customers:  AT CHECK-OUT ENTER DISCOUNT CODE:  ROLLED    in order to have the discounted price for rolled canvas
                           For all others: we offer FREE SHIPPING worldwide (USPS shipping)

*** Rolled canvas are printed with a margin of 1" all around in order to cover the sides when (if) the canvas is stretched. A size 16x20 is printed at 18x22, 20x28 at 22x30, etc...
     Please contact us if you need different size borders 

QUESTION: What is so special about a canvas print?
Painters have been using canvas for centuries for a good reason:
The natural texture, depth and brilliance of a canvas print is unique. Unlike a regular print on flat paper, the textured surface of canvas reflects light in different directions, giving it a wonderful depth in appearance and richer colors. Canvas doesn't need to be framed with protective glass so the image can be seen clearly without bothersome glares. Canvas prints are also tougher and far more durable than paper prints.

QUESTION: What is gallery wrap?
Gallery wrap is the process of wrapping the printed canvas around a custom-made wooden stretcher bar frame for a clean, modern look. The canvas is wrapped around and secured to the stretcher bar frame at the back of the piece, so that staples and other attachments are not visible from the front or side. Floater frames can also be used with gallery wraps to add an extra element of sophistication. You can view an example here

QUESTION: If no glass or plexiglass is required, how is the print protected?
Our canvas are also displayed in restaurants, hotels & offices, were environment can be hard for artwork. We developed a special technique for all our pieces, be private or public use:
First, we use only water resistant canvas and high quality archival inks. The canvas and inks are inherently water and fade resistant with UV protection. Then, we further protect the print by applying two coats (up to 3 coats on large pieces) of hand-rolled special "Liquid Glass," a clear texture that provides additional UV protection and enhanced moisture, scratch and smudge resistance.
Pieces being exposed to occasional sunlight can be sur-protected. Please let us know.
 
QUESTION: How do I take care of my Giclée canvas print?
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A moisture-free environment is ideal, but you can also display your print in any room, including bathrooms (good ventilation is a plus). 
 - Keep canvas at a safe distance from any sources of direct heat such as a fireplace or radiator.
 - From time to time, dust gently with a soft cloth or feather duster.
 - Do not use chemical or spray products to clean your canvas.
 - Use a soft damp cloth to rub very gently over any marks.

QUESTION:  There is a dimple on the canvas. What can I do?
The flexibility of canvas material means that it can sometimes get dimpled, whether from handling or in transit during shipping. To remove these dimples, spray a mist of water on the back of the canvas. Then, either with a finger or paintbrush, gently rub the water into the surface of the canvas. Allow the canvas to dry and tighten to its original tautness.

QUESTION: How heavy are the finished products?
One of the advantage of canvas prints is that they are light and need no heavy glass or plexiglass for protection. A 16x20 stretched canvas using 3/4" wooden bars weighs under 2 lbs. A 20x28 print mounted on board and framed with traditional frame only weighs about 5 lbs. The heaviest piece in our collection, a 40x60 stretched canvas with regular floating frame weighs approximately 10-12 lbs.

QUESTION: What kind of canvas do you use?
We use only high quality Water Resistant Canvas. Below are specifications for our canvas:
# Water Resistant for increased durability
# Highest resolution canvas for outstanding reproduction
# Acid free
# Poly-Cotton # Bright White 101%, Opacity 98% # Weight 400 gsm, Thickness 0.56 mm,
# Unique texture for true artistic look
# Instant drying micro porous coating
# Stretchable for framing
# Applications: Fine Art Photography, Giclee Reproduction

QUESTION: Can you add & print a “matte” (border) of any color around the picture?
Yes, in most cases. Contact us for more information. 

QUESTION: Can you add personalized text on the canvas?
Yes, in some cases. Many images can accommodate altered or added text.  Please note there will be an additional design charge for the graphic work. Contact us for more information. 

QUESTION: Can you restore old photos or prints and put them on canvas?
Yes, we can restore most damaged or faded photos or favorite prints. We will need the original to scan if you don’t have the scan. We are extremely careful is the handling of original documents, but cannot be responsible for any items lost or damaged in the mail. Contact us for pricing and information.

QUESTION: What canvas print sizes do you offer?
We can print from the standard 16”x20” (40cm x 51cm) (or smaller under some circumstances) up to 44" wide on a 40' roll for a flat print. Finished gallery wraps can be printed up to 40" wide. We offer all our designs in a selection of the most popular and widely used sizes. We can also customize sizes by SPECIAL ORDER. There may be an additional charge. Please note that sizes can be altered, but proportions are respected. Contact us for more information.

 QUESTION: What kind of stretcher bars do you use?
We use 3/4" stretcher bars for all of our stretched prints. We think these give a polished look without too much bulk and this size allow the canvas to be framed with a “traditional” frame. By SPECIAL ORDER we can stretch using 1 1/2" stretcher bars. Please contact us.

QUESTION: How long will it take for my canvas art to be printed?
About 2 to 4 business days after receiving your order confirmation. Lead time can be longer in busy seasonal periods.

 QUESTION: Will the colors on my canvas print be the same as what I see on my monitor?
Our online images are carefully calibrated to render colors as closely as possible to the printed canvas, but unfortunately we cannot guarantee an exact color match as on-screen colors will vary depending on your monitor type and settings.
If you need an exact color match, contact us, we may be able to accommodate your request in some cases.

QUESTION: What is a 'cookie' and does my computer need to accept them?
Your Internet settings should be set to accept cookies - small pieces of information that are stored on our web server and handed to your browser when you arrive at the site. Cookies allow us to keep track of your preferences and shopping cart. If cookies are disabled, you will not be able to use the shopping cart features of the site. We will NOT use cookies to collect personal data unless such collection has been disclosed to you in advance. Please see our privacy policy for more information about cookies and our use of them.

QUESTION: What payment methods do you accept?
We accept all major credit cards including VISA, MasterCard, American Express, and Discover, as well as Debit Cards and PayPal.

QUESTION: How do I remove my email address from your mailing list?
Just log in to your account at My Account. You can unsubscribe from our mailing list by clicking on the "Edit Registration" link.

I don't see my question here!
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