Ordering Information

Availability

Giclees & small frames orders will be sent within 5-10 days. Larger frames & specials orders within 1 or 2 weeks. Occasionally demand will deplete stock of a particular product or moulding. In this case, the item will be placed on backorder and we will notify you via e-mail or telephone as to shipping date.
Rush orders are often but not always possible. Please contact us for help.
If you pay by Credit card, your credit card will not be charged until the item is shipped.

Returns and Exchanges

Our guarantee: If you are not completely satisfied with your purchase, we will offer you a prompt replacement, exchange, or refund within 30 days of purchase.
Please note: Purchases must be returned within 30 days of completion of your order. All items must be unused and in good condition.
Credit for returns will be applied to the original credit card used to place the order, and is normally processed within 5 business days from the date the returned merchandise is received.

All returns should be sent to our studio:
Voila Vintage
23019 Hamlin St
West Hills, CA 91307

Email: service@voilavintage.com 

for a RETURN AUTHORIZATION NUMBER.
Please insure your packages and provide a copy of your sales receipt for a return or exchange. 
We regret that shipping charges are not refundable.

For questions regarding our return policy, please contact Jean-Luc or Kate at service@voilavintage.com

Voila Vintage
23019 Hamlin St
West Hills, CA 91307

Gift Orders
Your personalized message will be enclosed with each gift order.

Gift Certificates 
Easy to use & convenient , gift Certificates are available in increments of $25.
When you buy a certificate, a code key is send to you or the recipient (or both). At check out, the recipient enter the code before the payment.
Any balance remaining after the visit is recorded & it can be used on subsequent visits.
You can add a personal note to your gift certificate.

Corporate Gifts:

Please contact Jean-Luc or Kate: (direct) (626) 201-9464


SHIPPING

delivery man
Shipping Options
:

We ship posters & frames all over the USA and most of the world (outside of this world not available yet).
All items are shipped from our company address in West Hills (Los Angeles area).

Shipping costs:
FREE SHIPPING for orders of $75.00 or more. (continental US only, FedEx oversize 3 excluded (frames largers than 28x40).

Frames are usually shipped FEDEX ground, insured.

Shipping outside continental US
determined by delivery area:
We will contact you before shipping 
to give you the exact amount corresponding to your particular order, along with different available options.
When you place an order, your credit card is never charged until we actually mail the package(s). So you can study your options for shipping.

Please contact us at (626) 201 9464 or service@voilavintage.com for detailed information regarding shipments outside continental US.

Shipping Times
Large frames & specials orders within 1 or 2 weeks. Occasionally demand will deplete stock of a particular product or moulding. In this case, the item will be placed on backorder and we will notify you via e-mail or telephone as to shipping date. 
Your credit card will not be charged until the item is shipped. 

In some cases, items ordered together are not necessarily shipped in the same box/shipment, however only one flat shipping fee applies to all pieces in the same order. We don't charge additional shipping for back orders.

Sales tax is applicable in CALIFORNIA (9.25%)


Should you have any additional questions or specific inquiries about your order, 
call us at (626) 201 9464 (PACIFIC TIME) 
or send an e-mail to: service@voilavintage.com